Frequently Asked Questions


 

If your question is not listed here, or You have something a little more specific, feel free to contact us directly!

info@lemonandlou.com

Lemon & Lou LLC.
PO Box 180045
Chicago, IL 60618

What age groups are the books best for?

Ages 3 to 100+. But if you need us to provide a little more color and depth, we think it's especially great for kids between 3 and 7.

I just ordered! How long until I get my book/s?

If you live within the contiguous United States, books will ship out within 2 business days. You can expect to receive your package 5-8 business days once it has shipped. Expedited shipping is an option.

During the holiday season, we expect delays. Until inventory runs out, we guarantee that all orders placed before 12/18/2017 will ship out by 12/21/2017.

Can I order multiple books in one order, but ship them to different locations?

You cannot. If you need to send multiple books to multiple addresses, then the best solution is to place separate orders addressed to each coordinating address.

Can you ship outside the US?

We can! The countries included in our shipping area are Canada, United Kingdom, Europe, and Australia. We also are able to distribute wholesale orders to these countries. If you are interested in purchasing wholesale, please contact us at info@lemonandlou.com

Can I order lots of books at once (wholesale)?

Glad you love our book so much! Yes, you can order tons of books. We require a minimum of 40 books per order to receive the wholesale pricing. Please contact info@lemonandlou.com, and write in the subject line: "Wholesale Order." In the text body, include the address, best point of contact by phone and email, along with the number of books you would like and why you are interested in wholesale. If you are shipping internationally and are outside of the contiguous US, we can only accept orders of 40 books or more.

Do you have a return or exchange policy?

Yes! For more information, visit this page!

Is the book only available in English?

Right now, yes, it is only available in English. We are not linguistic experts (yet!) and are a little unsure how to make a book rhyme in another language. But if there is a demand to make our book accessible on a multilingual basis, we will answer the call! Just let us know here at info@lemonandlou.com. If you are an expert in another language and want to do a collaboration, let us know! We would love to talk.

Do you collaborate with others?

Oh how we love to collaborate. Yes! Contact us at info@lemonandlou.com and write in the subject line: "Collaboration Request," and then in the text body tell us what you have in mind! We are always open to new ideas and working with future friends.

Will you come read at my store or my school?

Yes, yes, and yes. If you are in Chicago, the surrounding Chicagoland suburbs, or Indianapolis and surrounding area, we are ready with packed bags. If you are outside those areas, we are still willing to visit, but it may take a little while to plan a tour to reach you. Contact us at info@lemonandlou.com. In the subject line, please write: "Site Visit: Book Reading," and we will be in touch.

I emailed you, and it's been a few days. When will I hear from you?

Be patient with us. We are a small company. Don't worry, this is our passion project and we will always get back to you. Sometimes it just takes a little while. Typical response time is around 3 days, but sometimes it can take us up to a week. However, we do keep on our toes when it comes to returns and shipments.

I have a question that isn't on here! Where and who do I ask?

Feel free to contact us at info@lemonandlou.com and ask us your questions directly. Please allow us up to 3 business days to get back to you as we are a small business and busy writing, drawing, and getting new ideas.